Customer Form, Banks Issue: Customer Bank Entered Through Customer Interface are not Shown In Customer Form (Doc ID 452157.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.1 and later
Information in this document applies to any platform.
FORM:ARXCUDCI.FMB - Customers
EXECUTABLE:RACUST - Customer Interface
PATCHSET:12.0.1

Symptoms

Bank Account records created via the Customer Interface program are not visible in Customer Standard form.

Steps to Reproduce:
1. Populate the customer interface tables including the customer banks table (with a new bank, branch and bank account).
2. Run the Customer Interface.
3. Query up the customer address in the Customers form. Note that the bank in the Payment Details / Payment Instructions / Bank Account Transfer / Bank Accounts region is not shown.

Cause

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