My Oracle Support Banner

Tooltips are not being displayed in gantt tab of the dispatch center screen. (Doc ID 452175.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.


When the mouse cursor is placed over the tasks in the Gantt tab of the Dispatch Center, the tool-tips displaying the task information is no longer happening. Instead we get a message saying "Please do the tool-tip setup to view data in tool-tip"


1. Create a service request
2. Create a dispatch task under that service request.
3. Open Dispatch Center and schedule that task to a field representative.
4. The task now appears in the Gantt view.
5. When mouse cursor is placed on the task it no longer shows the tool-tip with all the task information. Instead it displays a message "Please do the tool-tip setup to view data in tool-tip"


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.