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Tooltips are not being displayed in gantt tab of the dispatch center screen. (Doc ID 452175.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
CSFDCMAI

Symptoms

When the mouse cursor is placed over the tasks in the Gantt tab of the Dispatch Center, the tool-tips displaying the task information is no longer happening. Instead we get a message saying "Please do the tool-tip setup to view data in tool-tip"

Changes

1. Create a service request
2. Create a dispatch task under that service request.
3. Open Dispatch Center and schedule that task to a field representative.
4. The task now appears in the Gantt view.
5. When mouse cursor is placed on the task it no longer shows the tool-tip with all the task information. Instead it displays a message "Please do the tool-tip setup to view data in tool-tip"

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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