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FSTP Error: java.lang.NullPointerException When Creating A Follow-Up Task (Doc ID 452787.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to 'Create Follow Up Task', from the Edit Task page, the following error occurs:

ERROR
======
You have encountered an unexpected error. Please contact the System Administrator for assistance

the details show:

java.lang.NullPointerException
at
oracle.apps.csf.portal.task.server.CsfPoCreateTaskAMImpl.handleTaskTypeChangeEvent(CsfPoCreateTaskAM
Impl.java:336)
at
oracle.apps.csf.portal.task.server.CsfPoCreateTaskAMImpl.populateList(CsfPoCreateTaskAMImpl.java:82)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


The issue can be reproduced at will with the following steps:
1. (R) Field Service Technician Portal
2. Today's Tasks
3. Update
4. (B) Create Followup Task.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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