Tax Amount Incorrect On Service Contract Authoring Form (Doc ID 452863.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Service Contracts - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
FORM:OKSAUDET.FMB - Service Contracts Authoring

Symptoms

When tax groups are used the tax amount in the Service Contracts Authoring form is not correct.

A tax group is used with two rates. In this case one with rate 19% with a debit sign and one with
rate 19% with a credit sign.

When the billing is done tax amounts are shown correctly on the Invoice.
So this is only a display issue on the service contracts authoring form.

Expected behaviour:
Expected is that the service contract authoring form shows tax amounts of zero. This is not the
case. For service lines the tax amount is not zero.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to (R) Receivables (N) Setup>System>System Options >Tax Defaults and Rules
Tax code defaults, Customer Site Hierarchy 1
a) Go to Setup/Tax/Groups
Setup a tax group with two rates.
b) Go to Customers/Standard
Open customer address, business purpose Ship To
Make sure the tax code shows the Tax Group used.
2. Go to (R) Service Contracts Manager
Enter a service contract for the Ship To that has the Tax Group assigned.
Under Lines/Pricing Products the tax amount can be verified.

Cause

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