Not Able To Upload File Using The Attachments Form (Doc ID 453169.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Care - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***


Symptoms

On 11.5.10.2 in Production:
When attempting to upload attachment to service request, the following error occurs.

ERROR
 "The Page cannot be found"


STEPS
The issue can be reproduced at will with the following steps:

(R)Customer Support
1) Search for a service request
2) Go to Details Tab
3) Click at button 'Attachments...'
4) Select Category = Miscellaneous and Data Type = File
5) Select the file to be uploaded and click at "OK" button
6) Fail to upload the file - Encountered error message "The Page cannot be found"




Cause

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