Not Able To Upload File Using The Attachments Form
(Doc ID 453169.1)
Last updated on APRIL 25, 2023
Applies to:Oracle Teleservice - Version 184.108.40.206 to 220.127.116.11 [Release 11.5]
Oracle Customer Care - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
On 126.96.36.199 in Production:
When attempting to upload attachment to service request, the following error occurs.
"The Page cannot be found"
The issue can be reproduced at will with the following steps:
1) Search for a service request
2) Go to Details Tab
3) Click at button 'Attachments...'
4) Select Category = Miscellaneous and Data Type = File
5) Select the file to be uploaded and click at "OK" button
6) Fail to upload the file - Encountered error message "The Page cannot be found"
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In this Document