Not Able To Upload File Using The Attachments Form
(Doc ID 453169.1)
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Customer Care - Version 188.8.131.52 to 184.108.40.206 [Release 11.5]
Oracle Teleservice - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***
On 22.214.171.124 in Production:
When attempting to upload attachment to service request, the following error occurs.
"The Page cannot be found"
The issue can be reproduced at will with the following steps:
1) Search for a service request
2) Go to Details Tab
3) Click at button 'Attachments...'
4) Select Category = Miscellaneous and Data Type = File
5) Select the file to be uploaded and click at "OK" button
6) Fail to upload the file - Encountered error message "The Page cannot be found"
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