ECO Approval Email Notifications Are Not Being Sent Out To Users

(Doc ID 453367.1)

Last updated on MAY 15, 2016

Applies to:

Oracle Engineering - Version: 11.5.1 to 11.5.10.0 - Release: 11.5 to 11.5
Information in this document applies to any platform.

Symptoms

ECO notifications emails are not sent.
Approval list has notification preference set to QUERY.
If preference is changed to MAILHTML then the notifications are sent as expected.
Ran Synchronize the Workflow LOCAL tables (WFLOCALBS) and after that no notifications are sent out.
Notifications preference are set back to QUERY.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms