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Repair Order Creation Error: 'The Coverage details missing for the Contract Line' (Doc ID 453389.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
FORM:CSDREPLN.FMB - Repairs
OKSENT1.odf


Symptoms

When attempting to enter and save a Repair Order (SR), an error occurs.
Two charge lines (Return and Ship) are not getting created.

ERROR
The Coverage details missing for the Contract Line.

The issue can be reproduced at will with the following steps:
1. Responsibility> Depot Repair.
2. Navigation> Depot Repair/Repair Orders.
3. Enter the Service Request information - Customer, Contacts, Installed item, Summary and Request type, etc.
4. Enter the Repair type.
5. Save the details and the error occurs.

Due to this issue, it is not possible to get the charge lines created.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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