Invalid PRIMARY_SALESREP_ID Error in Autoinvoice after Service Contracts Billing (Doc ID 453860.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 20-May-2013***

EXECUTABLE:OKS_BILLING_MAIN - Service Contracts Main Billing
OKSPARFB.pls


Symptoms

After billing or terminating a service contract and running the Service Contracts Main Billing program, running the AutoInvoice program produces the following error which can be can be seen in the AutoInvoice log.

  Invalid primary salesrep id (PRIMARY_SALESREP_ID)

There is no salesrep defined as a contract vendor contact and no salesrep_id should be getting passed to the AR interface table.  However, when looking at the AutoInvoice Interface Errors it can be seen that there is a primary_salesrep_id value being passed into the AR interface table by service contracts billing.

Cause

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