Unable To Create Logistics Service Provider on OTM v5.5 CU3 for OAS on Windows Platform

(Doc ID 454673.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5.03 and later   [Release: 5.5 and later ]
z*OBSOLETE: Microsoft Windows Server 2003
***Checked for relevance on 01-Aug-2011***

Symptoms

-- Problem Statement:
On 5.5.3, When attempting to create a Service Provider, the following error occurs:

ERROR
Unable to Find Producer

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Log on to the Freshly installed OTM Version 5.5 CU3
2. Navigate to Contract and Rate Management - Service Provider Management - Service Provider - New
3. The error message appears

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot set up service providers on the OTM instance

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms