Service Contracts QA Check: Error 'The ship to account, xxxxxxxxxxxx , on line number x is not related to the customer/subscriber or the third party...'
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Service Contracts - Version 188.8.131.52 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
When attempting to update extended warranty or service contract using 'Open for Update' and doing a QA check, following error occurs:
"The ship to account, XXXXXX, on line number X is not related to the customer/subscriber or the third party on the contract header"
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create an Extended Warranty through OM
2. Open for Update and do certain changes but not Ship to account.
3. Do QA.
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