Service Contracts QA Check: Error 'The ship to account,XXXX , on line number Y is not related to the customer/subscriber or the third party...' (Doc ID 454993.1)

Last updated on NOVEMBER 17, 2023

Applies to:

Symptoms

When attempting to update ea Service Contract using the 'Open for Update' functionality and doing a QA check, following error occurs:

Error
The ship to account, XXXXXX, on line number X is not related to the customer/subscriber or the third party on the contract header.

Steps
1. Create a Service Contract.
2. Open for Update and do certain changes but not Ship to account.
3. Check QA.

Cause

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