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Error clicking On Audience Workbench tab : java.lang.NullPointerException (Doc ID 455386.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Marketing - Version 11.5.10.2 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
While opening Audience Workbench page he following error occurs:

ERROR
"oracle.apps.fnd.framework.OAException: java.lang.NullPointerException"

Error Stack on the view Source
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:862)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:985)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:210)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod
....
....

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
a) Login to the Marketing Application with Marketing Superuser responsibility
b) Navigate to Audience tab --> Audience Workbench sub tab
Gives the above error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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