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Debrief Transactions Fail With Errors 'An instance could not be found' and 'Invalid quantity specified' (Doc ID 455658.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on Jan 4, 2017***

Symptoms

When trying to debrief tasks in Field Service the following errors happens intermittently:

ERROR
"An instance could not be found for the item and location information provided. Item ID: <ITEM_ID>.
Organization ID: <ORG_ID>.".

"Invalid quantity specified. Negative quantities are not allowed for this Item. Please check the Item Definition. (QUANTITY=-X)"

 However when checking the item in Inventory there is stock present in the correct locator.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to Field Service Manager responsibility
2. In Debrief form enter requited information - Material Tab - Material Transaction Service Activity code - Item and locator info
3. Save Debrief and error appears in the Error column on the same tab. Debrief status is 'Completed with Error'


Cause

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In this Document
Symptoms
Cause
Solution
References

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