When Creating Note Get "Logged in user does not have permission to access this page" (Doc ID 455871.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Aug-2014***

Symptoms

On 11.5.10.2 in Production:
When clicking on Create button in the Notes section of Installed Base, the following error message occurs:


ERROR
Logged in user does not have permission to access this page.


STEPS
1. Customer Support -> Installed Base -> View Customer Item Instances
2. Search Serial Number
3. Click on item description to view item instance details
4. Click on Notes
5. Click Create button

Cause

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