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MOBILE FIELD SERVICE SR NOT CLOSE AFTER SYNC, WHEN SR CLOSED FROM FIELD SERVICE (Doc ID 455890.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Mobile Field Service - OBSOLETE - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Service Requests closed in Field Service Enterprise server do not get closed in Mobile Field Service.

Example: 
1. Create a Service Request in the Mobile Field Service device, and then Synchronize.
2. Go to the Field Service Application on the Enterprise server and run the 'Processes Uploaded Mobile Data' concurrent program
3. Close the Service Request and Save.
4. Go back to the Mobile Field Service device and synchronize again.

The Service Request will not be closed in Mobile Field Service.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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