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Sales Order Form Shows Wrong Commitment Amount (Doc ID 456943.1)

Last updated on SEPTEMBER 09, 2019

Applies to:

Oracle Order Management - Version 12.0.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
Wrong commitment amount shown in Sales Order form ->  Actions button -> Payments

Example:
- Enter sales order with line total is $570, while the commitment applied is $400
- Press the Action button, and then select Payments from the list.
- Go to Line Payments window of the sales order line. The Amount entered is $400.
- The Commitment applied shown $400 also.
  You can also see the deposit number 5010070014 in the field Commitment.
  This deposit is entered Receivables.
- The Commitment shown in the header is $570, which is wrong (should be $400).

Cause

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In this Document
Symptoms
Cause
Solution


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