Claim Details: Customer Reason Is Missing
(Doc ID 457164.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Trade Management - Version 11.5.10 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
The Customer Reason field is null and can't be updated in Claim Details.
Steps to Reproduce
- Open claims tab
- Select DED
- Customer reason field is missing, the field title exists but the field is missing
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