Authorization Operation Fails With Verisign - Error "IBY_45000" AND "ibyextend.TxnCustomizer_vps.preTxn(Unknown Source)" (Doc ID 457195.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Payments - Version 11.5.10.0 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

1. Authorization with Verisign / Paypal fails with the error :

  "Authorization operation failed. Internal Error to Payment Server"

2. "iby.log" shows the following exception :

STATEMENT:[iby.exception.Log.debug.generic]:VeriSign - TxnCustomizer_vps.preTxn(String, Connection, AddOnlyHashtable): In the catch of Exception: null
null
STATEMENT:[iby.exception.Log.debug.generic]:VeriSign - vpsDAL.closeDBRst(ResultSet): Entered.
STATEMENT:[iby.exception.Log.debug.generic]:VeriSign - vpsDAL.closeDBRst(ResultSet): Exiting.
STATEMENT:[iby.exception.Log.debug.generic]:VeriSign - vpsDAL.closeDBRst(ResultSet): Entered.
STATEMENT:[iby.exception.Log.debug.generic]:VeriSign - vpsDAL.closeDBRst(ResultSet): Exiting.
UNEXPECTED:[iby.ecapp.PmtECApp.oraPmtReq]:IBY_45000:null
UNEXPECTED:[iby.ecapp.PmtECApp.oraPmtReq]:java.lang.RuntimeException
at ibyextend.TxnCustomizer_vps.preTxn(Unknown Source)
at oracle.apps.iby.extend.ExtUtils.customizePre(ExtUtils.java:76)
at oracle.apps.iby.payment.OnlineCreditCardPayment.pay(OnlineCreditCardPayment.java:459)
at oracle.apps.iby.payment.OraPmtRisk.oraPmtReqRisk(OraPmtRisk.java:245)
at oracle.apps.iby.ecapp.PmtECApp.oraPmtReq(PmtECApp.java:861)

Cause

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