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Case Folder Closed, Credit Hold Not Released For Order (Doc ID 457372.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Credit Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

1.) Enter order via Order Management(OM) form
2.) Order was put on credit hold, case folder created for credit management and order was booked
3.) Case folder was updated in Credit Management to release order from credit hold and folder was submitted
4.) Folder was approved
5.) Case folder show closed
6.) Order in OM was not released from credit hold



Cause

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In this Document
Symptoms
Cause
Solution

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