Recalculate Estimated Stop Times Action Fails when Adding Delivered Event on a Depot Stop (Doc ID 457978.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On 5.5, Find that shipment's enroute status is not set correctly, as set in the SHIPMENT_EVENT_TRACKER_REVISED agent workflow.
Instead, the agent errors when trying to set RECALC ESTIMATED STOP TIMES


EXPECTED BEHAVIOR
Expect that the agent executes successfully and sets the Enroute status

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Copy the PUBLIC shipment event tracker status and listen for all events that are set with IsTracking =Y
2. Plan a shipment that is a round trip, i.e., Stop 1 and Stop 3 are the same
3.Log a Delivered event for Stop 3.
4. See that the event is logged on the shipment but the enroute status is not changed.

-- Business Impact:
The issue has the following business impact:
Due to this issue, enroute status is not being set on shipments correctly

Cause

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