Debrief Error: 'Invalid quantity specified' Message Appearing When Debriefing Materials
(Doc ID 458855.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 11.5.10 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
ConcurrentProgram:CSFUPDATE - CSF:Update Debrief Lines
Form:CSFFEDBF.FMB - Debrief
When using materials in debrief and then completing the task to proceed to CHARGES, the CSF_DEBRIEF_UPDATE is resulting in warning and the transaction lines are stuck in the debrief itself, not being able to be auto-generated nor submitted to Order Management. Clients are not being able to be billed and transactions are kept pending.
The issue can be reproduced at will with the following steps:
1. Go to the Field Service Responsibility.
2. Go to Service Request > Create Service Request.
3. Create a Task and Add assignee.
4. Go to Debrief.
5. Go to the Materials tab.
6. Add a material line.
6. Set assignment status to 'working' > 'completed'.
(After CSF_DEBRIEF_UPDATE runs in background process error message appears)
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document