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Debrief Error: 'Invalid quantity specified' Message Appearing When Debriefing Materials (Doc ID 458855.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
ConcurrentProgram:CSFUPDATE - CSF:Update Debrief Lines
Form:CSFFEDBF.FMB - Debrief


Symptoms

When using materials in debrief and then completing the task to proceed to CHARGES, the CSF_DEBRIEF_UPDATE is resulting in warning and the transaction lines are stuck in the debrief itself, not being able to be auto-generated nor submitted to Order Management. Clients are not being able to be billed and transactions are kept pending.

ERROR

Invalid quantity specified. Negative quantites are not allowed for this Item. Please check the Item Definition. (QUANTITY=-2)




The issue can be reproduced at will with the following steps:
1. Go to the Field Service Responsibility.
2. Go to Service Request > Create Service Request.
3. Create a Task and Add assignee.
4. Go to Debrief.
5. Go to the Materials tab.
6. Add a material line.
6. Set assignment status to 'working' > 'completed'.
(After CSF_DEBRIEF_UPDATE runs in background process error message appears)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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