My Oracle Support Banner

The Owner LOV in the Find Service Request Form Does Not List Non-Resources Correctly (Doc ID 458921.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


The Owner list of values (LOV) in the Find Service Request form is listing non-resources as number values.  For example, the non-resource 'Automated Service Request System' is listed with a number value of -1 and 'ORACLE_PREDICTIVE' is listed with a number value of 10001.

Steps to reproduce:

  1. Find Service Request Form.
  2. Click on Owner LOV.
  3. Non resources are appearing in the list.
  4. Search for a specific Service Request number.
  5. Open the Service Request.
  6. Return to the Find form and now the functionality works correctly.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.