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BPA print from iReceivables. Errors : java error oracle.apps.ar.bpa.presentment.webui.PageCO.showPdfMultiInv and Acrobat error "This file cannot be opened because it has no pages." (Doc ID 458959.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Bill Presentment Architecture - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Oracle Receivables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms


On 11.5.10.2 in Production:
When printing invoices from Bill Presentment from the Account Management tab of iReceivables, we get the following error:
oracle.apps.fnd.framework.OAException: An error occurred while generating the PDF

ERROR
oracle.apps.ar.bpa.presentment.webui.PageCO.showPdfMultiInv(PageCO.java:1804)

Once the above error was fixed by applying <patch 5417074>, customer could click the Print Button but while trying to open the resulting pdf file, Adobe Acrobat gives the following error

ERROR 
There was an error opening this document. This file cannot be opened because it has no pages."


Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Query customer in Account Management, click 'Account' tab , check the radio button for an invoice,
click the print button

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
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References

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