How to Use Sales Order Third Party, End Customer Roles and Related Customer Address in a Service Contract
(Doc ID 459262.1)
Last updated on AUGUST 14, 2021
Applies to:Oracle Service Contracts - Version 11.5.9 to 12.1 [Release 11.5 to 12]
Information in this document applies to any platform.
When a contract is created from a sales order, the Party Role 'Customer' represents the customer to whom the service was sold.
How can a contract be created from a sales order where the Third Party role is also created?
1. Create a sales order.
2. Create line for for a serviceable product.
3. Create line 1.1 for a service and have the service reference the product that is sold to the customer.
4. Ship the product and create the contract. The service agreement has a Party Role 'Customer', but
there is no 'Third Party' role.
If an End Customer is identified in a sales order, can that End Customer become a 'Third Party' in a Service Agreement that is created from that sales order?
Customer A and Customer B are linked via a relationship in Customer Master. In a Sales Order, when customer A is selected as the sales order customer, it's possible to select a Ship To address that is for either customer A or customer B. How can a Ship To address that is for Customer B be selected in a Service Contract?
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