RMA Receipt Error: Instance End Date is Needed for Terminable Statuses Defined in Installed Base Statuses Setup Table (Doc ID 459297.1)

Last updated on DECEMBER 16, 2016

Applies to:

Oracle Installed Base - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 016-Dec-2016***


Symptoms

 

Error Code: CSI_API_TER_DATE
Error Message: Instance End Date is needed for Terminable Statuses defined in Installed Base Statuses Setup Table


When attempting to return an Install Base trackable item for replacement the following error occurs in the Transaction Errors Processing form:

Instance End Date is needed for Terminable Statuses defined in Installed Base Statuses Setup Table

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Ship out an Install Base trackable, serialized At Receipt item to an external customer
2. Create a Return Material Authorization (RMA) line for the same item using the seeded 'Return for Replacement' IB Transaction subtype.
3. Check the Install Base and the instance for the serial number has not been updated

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms