WebADI Create Document Process/Activity Hangs When Attempting To Create Document With: A system error has occurred (Doc ID 459536.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.0.6 to 12.2 [Release 12 to 12.2]
Oracle Web Applications Desktop Integrator - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.
Internet Explorer



Symptoms

When attempting to create a document via WebADI the document creation process /activity hangs.  One can see the message box showing Verifying BNETemplateService executing:

9/12/07 1:41 PM AJPRequestHandler-ApplicationServerThread-2 CRITICAL ERROR
BneTemplateService.handleRequest() Stack Traceoracle.apps.bne.exception.BneFatalException: A
system error has occurred. Have your system administrator view the bne.log file.
at
oracle.apps.bne.integrator.document.template.msoffice.BneMSOfficeTemplate.streamTemplate(BneMSOffice
Template.java:159)


The issue can be reproduced at will with the following steps:
1. Log into E-business Suite.
2. Select Desktop Integration responsibility.
3. Click on Create document to get access to create document page flow.
4. Select the Integrator-viewer combinations to which user has access to.
5. Encounter the error.

Note: Issue may reproduce using any integrator-viewer combinations.

Cause

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