No Access To Interaction History Console from CRM Administration (Doc ID 459954.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Interaction History - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
*** Checked for relevance on 05-Nov-2013 ***


Symptoms

1.  Login as a user that has the 'CRM Administrator' responsibility

2.  Access 'Interaction History Administration' by clicking on the dedicated link and see the following error:


    “You have no access to Interaction History JSP Administrator responsibility."

Cause

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