My Oracle Support Banner

iSupport: Opening Install Base Advanced Search Page Errors With "The user is currently not associated with any accounts" (Doc ID 460005.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

A new iSupport Business User is created, approved and associated with a customer account.
When the user logs in through the jtflogin screen and chooses Quick Find / Installed Base, the customer's installed base is listed.

However, when user clicks "Personalize" button to open the Install Base Advanced Search page, the following error is presented:

Error

"The user is currently not associated with any accounts. Please associate the user with an account before using Oracle Installed Base."

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.