Service Setup: Issues in T&M Labor Schedules form (Doc ID 460370.1)

Last updated on JANUARY 24, 2017

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
*** Checked for relevance on 11-OCT-2013 ***

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Symptoms

(R) Customer Support (11i) or Service (R12)
(N) Service Requests > Find Service Request

(R) Customer Support (11i) or Service (R12)
(N) Setup Charges T&M Labor Schedule

Error 1:

When attempting to setup the Time and Material Labor Schedules, the following error occurs:

  APP-FND-00756: Cannot find combination CCID=5 CODE=MSTK SET=107
  ORA-01403: no data found

  APP-FND-00756: Cannot find combination CCID=1 CODE=MSTK SET=107
  ORA-01403: no data found

Error 2:

When clicking on the Validate Setup button, the following error occurs:

  API Programming Error (Validate_Schedule_Missing):
  API found gaps in the Time and Material Labor Schedule for the following Day: MONDAY.
  Start Time is 17:01 but the previous End Time is 17:00. 
  Make sure to define a complete labor schedule without any gaps or overlaps.

Changes

Labor Items referenced in the Time & Material Labor Schedule setup form were later deleted from Inventory.

Cause

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