Unable To Create a Task In Service Request: "Task is not schedulable"
(Doc ID 460484.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
While creating task in service request , it shows error "Task is not schedulable ".
"Task is not schedulable "
The issue can be reproduced at will with the following steps:
Customer Support -- > Service Request -- > Create Service Request
Create a task in a status that is "non-schedulable" (ie "Assigned" ) while the task type is Schedulable.
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