Unable To Create a Task In Service Request: "Task is not schedulable" (Doc ID 460484.1)

Last updated on JANUARY 24, 2017

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 27-Jan-2014***


Symptoms


While creating task in service request , it shows error "Task is not schedulable ".

ERROR
"Task is not schedulable "

STEPS
The issue can be reproduced at will with the following steps:
Customer Support -- > Service Request -- > Create Service Request

Create a task in a status that is "non-schedulable" (ie "Assigned" ) while the task type is Schedulable.

Cause

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