Cannot Uncheck Maintainable Flag For Asset With Existing Open Work Requests And/Or Work Orders

(Doc ID 460657.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

In find work requests that are in the "On work order" status are not updated when the work orders are canceled. This leaves the work request active and will not allow an asset to be deactivated. It is also difficult for the the end user to identify these errant work requests that hold up the deactivation process.

Expect Work Requests to be completed when the work order is completed

The issue can be reproduced at will with the following steps:
1. Create a work request.
2. Approve the work request.
3. Create a work order from the work request.
4. Cancel the work order.
5. Status on the work request remains "On Work Order".

Cause

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