How Do You Score Invoices with Partial Disputes?

(Doc ID 460992.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.0.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.


In Release 12.0 - You may have noticed that when an item is in dispute and the disputed amount is the full amount of the invoice, the invoice is not counted in the delinquency scoring. When an item is partially in dispute, the total invoice amount is in delinquent status and the full amount is under the collectable balance. You may prefer that only the amount remaining from the disputed amount of the invoice be counted in the delinquency scoring.
How do you configure Delinquency Management to make an invoice with a partial dispute Delinquent?


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