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Service: Identify Product Section Not Showing Tag Number LOV (Doc ID 460995.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


During Service Request Creation, the Identify Problem page -> Identify Product section is not showing the Tag Number LOV when using the iSupport System Administrator responsibility. If the iSupport Business User responsibility is used, the Tag Number LOV appears as expected.

Steps To Reproduce:
- in the iSupport System Administrator Responsibility
- Home -> Support
- Create Service Request
- Select Request type
- The Identify Product Section does not contain the Tag Number LOV




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