Credit Card Approval Request from OM Randomly Fail With IBY_0005 Error
(Doc ID 461007.1)
Last updated on APRIL 17, 2023
Applies to:Oracle Payments - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
Credit card approvals performed from Order Management fail randomly with following error:
The following error occurred when calling iPayment for Credit Card Authorization:
IBY_0005 Payment system specific error. Check payment system error code or payment system error
message for more information. Communication error. The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible. Please make sure you have the correct system set up and resubmit the request at a later time.
iPayment debug log shows the following error code:
The issue can be reproduced with the following steps:
1. Set up Concord EFS as Back-end Payment System
2. Log into Order Management Super User Responsibility > Sales Order Form
3. Create a new order with credit card as payment method
4. Book the order
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