Service Request: Owner Field - List Of Values Not Populating Correctly
(Doc ID 461390.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
Individual does not show in the list of values for Service Request Owner when a workgroup they are assigned to has been chosen as the workgroup for Service Request.
-- What is Working
The problem exists only for one specific person.
Others with the the same responsibilities and groups are visible in the LOV.
-- Steps To Reproduce:
(R) Customer Support
(N) Service Requests -> Create Service Request
- Choose Group Owner
- Try to choose Individual Owner
=> Individual does not show up in LOV
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In this Document