Service Request: Owner Field - List Of Values Not Populating Correctly (Doc ID 461390.1)

Last updated on DECEMBER 05, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 30-Jan-2014***


Symptoms

Individual does not show in the list of values for Service Request Owner when a workgroup they are assigned to has been chosen as the workgroup for Service Request.

-- What is Working
The problem exists on for one specific person.
Others with the the same responsibilities and groups are visible in the LOV.

-- Steps To Reproduce:
(R) Customer Support
(N) Service Requests -> Create Service Request

- Choose Group Owner
- Try to choose Individual Owner
=> Individual does not show up in LOV

Cause

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