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Unable To Select A Newly Created Category In Knowlege Management (Doc ID 461837.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Knowledge Management - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:

After creating a new category in Knowlege Mangement ,unable to select the same in Support tab > Ask Me tab...Knowledge Base page .

EXPECTED BEHAVIOR
Expect to select and be able to use the new category after setting up.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility:Customer Support
2. Path:Knowledge Management - Set up




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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