Unable To Create New Document in Web Adi. "Verifying.." Screen Hangs

(Doc ID 462031.1)

Last updated on MARCH 25, 2016

Applies to:

Oracle Applications Desktop Integrator - Version 11.5.10.0 to 11.5.10.0 [Release 11.5]
Information in this document applies to any platform.
Web Applications Desktop Integrator (WebAdi)

Symptoms

ACTUAL BEHAVIOR

When trying to create new document in WebAdi, the screen "Verifying ...t.template.BneTemplateService from rgts..." hangs.
The lines that indicate the application is working keep scrolling across the screen and this does not end.

EXPECTED BEHAVIOR

The document should be created.

 

STEPS

The issue can be reproduced at will with the following steps:
1. Desktop Integrator
2. Create document
3. Viewer: excel 2003
4. Reporting: no
5. Integrator: General Ledger - Journals
6. Layout Functional Actuals - Single
7. Content: none
8. File Download screen comes up, click open.
9. Security Warning screen comes up, click Enable Macros

Cause

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