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Insufficent Privileges error trying to view email interactions (Doc ID 462100.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Sales - Version 12.0.2 and later
Information in this document applies to any platform.

Symptoms

In 12.0.2 ASN Sales on update contact page in E-mail Interactions section clicking on the icon the error appears:

X ERROR

You have insufficient privileges for the current operation. Please contact your System Administrator.


Steps To Reproduce
==============
1. Navigate>Sales User responsibility>Sales Dashboard
2. click Customer link> search customer> click on customer link
3. click on contacts tab> select any contacts
4. click on E-Mail Interactions tab
5. select any sales person in View-Email column click on the icon the error appears:

X ERROR

You have insufficient privileges for the current operation. Please contact your System
Administrator.


Expectation
==========
Clicking on View-Email icon in ASN Sales on update contact page should not error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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