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Service Request "View Email Here": Relationship between Service and E-Mail Center (Doc ID 462153.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Oracle Email Center - Version 11.5.10 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.

Goal

Need information about the transaction tables related to CRM and Email Server.
(i.e. Links between Service Request -> Interaction -> Activity)

(R) Customer Support
(N) Create Service Requests
- Query any SR created from E-Mail Center
- Click on Interactions tab -> Activity Grid
- Select an Activity line that has document column "View Email Here"
- When you click that link, it opens the source email.

Solution

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In this Document
Goal
Solution

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