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Users Are Receiving A Workflow Administrator Error When Saving New Service Req (Doc ID 462443.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Teleservice - Version 11.5.7 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 11.5.7:
When attempting to create a service request, the following error occurs:

ERROR
The Workflow administrator specified by the profile option Service: Workflow Administrator is no
longer a valid Workflow role. Please reset this profile option to a valid value.

The SR is created but the error is confusing for the end user and the notification is not sent.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Service User> Service Request> Create Service Request
2. Complete all the necessary information.
3. Try to save and the error is presented.
4. after Ok the error message the SR is saved.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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