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Email Address from Service Request Form Not Defaulting in the "To:" Field in Email Center (Doc ID 462468.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.0.1 and later
Information in this document applies to any platform.

Symptoms

In eBusiness Suite version 12.0.1, in the Customer Support Specialist responsibility > Service Request form, Contact information is located in the Customer Profile section and includes the contact Email address.  Clicking on the Email address should open up the Email Center and populate the "To:" field with the selected email address. This is not happening.

Steps To Reproduce:

  1. Customer Support Specialist responsibility -> View Service Request
  2. In the Customer Profile section, click on the Email link
  3. The Email Center opens with the To field not populated

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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