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FRM-40223 Error When Adding A Note To Service Request Form (Doc ID 463011.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
FORM:CSXSRISR.FMB - Create Service Requests


Symptoms

Encountered FRM-40223 error when adding a note to a Service request in the Create service request form.

While creating Notes in SR Form (CSXSRISR), if a note is created with special characters like '<>' in its description.  The following error is thrown when entering the characters in the 'Description' field and saving
the record :

ERROR MESSAGE
FRM-40223: Field contains an invalid string for security purposes



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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