FRM-40223 Error When Adding A Note To Service Request Form
(Doc ID 463011.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
FORM:CSXSRISR.FMB - Create Service Requests
Encountered FRM-40223 error when adding a note to a Service request in the Create service request form.
While creating Notes in SR Form (CSXSRISR), if a note is created with special characters like '<>' in its description. The following error is thrown when entering the characters in the 'Description' field and saving
the record :
FRM-40223: Field contains an invalid string for security purposes
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