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Field Engineers Cannot See Their New Assigned Tasks After Synchronization (Doc ID 463266.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Tasks newly assigned to laptop users do not display on their laptop after Synchronization.  It is only possible to view the old/existing tasks.

Steps:
Responsibility Field Service Manager
Navigation Field Service Dispatcher
1. Navigate to the Service Request form.
2. Create a SR, and Task (task type = DISPATCH).
3. Assign the task to a laptop user (Task status = Assigned, Assignment status = Assigned).
4. Synchronize the laptop.
5.Click on today on calendar.
   Note that the task is not there.

Changes

Applied <Patch: 5000301> which delivered cslhook.ldt version 115.13.11510.7

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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