Customer Form Issue: Customer has Multiple Identifying Addresses And You Cannot Uncheck Others to Retain Just One

(Doc ID 463979.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Receivables - Version and later
Information in this document applies to any platform.


When querying a party, Multiple addresses for the party are marked as identifying on the Match Results form.

In 11.5.10, the ARXCUDCI form has two Identifying Addresses for a single customer.  You want to be able to uncheck the Identifying Address Flag for one of the addresses but they system does not allow you to do this.  ARXCUDCI must have only one identifying address.

Have the ability to uncheck the Identifying Address Flag or show the information correctly.

Steps to Reproduce:

  1. Responsibility: Receivables Manager
    : Customers > Standard
  2. Query a customer.
  3. Review the match results, find there are the two Identifying Addresses.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms