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Customer Form Issue: Customer has Multiple Identifying Addresses And You Cannot Uncheck Others to Retain Just One (Doc ID 463979.1)

Last updated on DECEMBER 09, 2021

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

When querying a party, Multiple addresses for the party are marked as identifying on the Match Results form.

In 11.5.10, the ARXCUDCI form has two Identifying Addresses for a single customer.  You want to be able to uncheck the Identifying Address Flag for one of the addresses but they system does not allow you to do this.  ARXCUDCI must have only one identifying address.

EXPECTED BEHAVIOR
Have the ability to uncheck the Identifying Address Flag or show the information correctly.

Steps to Reproduce:

  1. Responsibility: Receivables Manager
    Navigation    : Customers > Standard
  2. Query a customer.
  3. Review the match results, find there are the two Identifying Addresses.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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