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Change Service Provider Generates And Outofmemory Condition (Doc ID 465128.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management - Version 5.5.03 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
Unable to use the "Change Service Provider" action after a shipment has been updated using the
SPOT COST action.

-- Steps To Reproduce:
1. Create rates for 25+ service providers that cover the same lane.

2. Create a shipment for that lane

3. Run the SPOT COST option to update the shipment and add additional information to the
"Informational Cost" section of the financial tab

4. Run the "Change Service Provider" action and an OutOfMemeory error should be generated in the
application servers console.log

-- Business Impact:
Crashes the JVM on the application server and forces a restart of the OTM Instance.

Cause

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In this Document
Symptoms
Cause
Solution
References


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