No Values Available for the Help Desk field in the Global Contracts Defaults setup

(Doc ID 465730.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.0 to 12.1 [Release 12]
Information in this document applies to any platform.

Symptoms

When attempting to complete the Global Contracts Defaults setup as required from Service Contracts there are no values available for the Help Desk field.

-- Steps To Reproduce:
Responsibility: Service Contracts Manager
Navigation: Setup > Service Contracts > Global Contract Defaults

Cause

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