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Error when doing Multimedia Migration 'Cannot access the file' (Doc ID 466918.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle iStore - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:


In iStore Administrator when attempting to Migrate files and select the Migrate button on the Multimedia Migration page (ibemdmgts.jsp) only 50 of the available 96 files are migrated.

46 files failed with the following error :

-- Error

Can not access the file

-- Expect
Expect that the files migrate without error

-- Steps To Reproduce:

1. Login to the system as IBE_ADMIN or any other iStore Administrator responsibility
2. Access page ibemdmgts.jsp and click on the Migrate button. From the available 96 files only 50 are migrated.
3. Retry again to migrate the remaining 46 files
4 Still receive the same error.

-- Business Impact:

Due to this issue, unable to complete the Migration file process to Oracle Content Manager as not all available/existing iStore files could be migrated from the File System to the Database as required & mentioned in the Oracle iStore Implementation Guide Chapter 24 'Integrating Oracle iStore with Oracle Content Manager'.

Changes

New R12 Install

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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