Users Suddently Stop Receiving Email Notifications (Doc ID 467516.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 23-Jun-2017


Symptoms

Users suddenly stop receiving email notifications. Nothing has changed in the application recently.

Examination of the java mailer log file shows:

Maximum number of errors (1000) have been reached for this Service Component ->
oracle.apps.fnd.cp.gsc.ProcessorException: An unexpected RuntimeException or Throwable occurred
-> java.lang.OutOfMemoryError

This Automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated -> oracle.apps.fnd.cp.gsc.ProcessorException: An unexpected RuntimeException or Throwable occurred -> java.lang.OutOfMemoryError



Cause

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