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No Invoice Generated For A Sales Order Line, INVOICE_INTERFACE_STATUS_CODE Is NOT_ELIGIBLE - Invoice Enabled Was Set To NO (Doc ID 467622.1)

Last updated on MAY 23, 2023

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Sales Order Line has already been closed after completing the INVOICE_LINE activity and Line has the INVOICE_INTERFACE_STATUS_CODE as NOT_ELIGIBLE . However Line was supposed to be interfaced and invoice should have been generated.


Steps

 The issue can not be reproduced at will for a new sales order but  it can be verified for problematic sales order line following steps below

  1. Log into Order Management responsibility
  2. Navigate to Sales Orders
  3. Query the issue sales order
  4. Go to Line items tab
  5. Navigate to line , See that line is Closed and Invoice Interface status is ‘NOT_ELIGIBLE’
  6. Click on Additional Line Information
  7. Go to Invoices/Credit Memos tab
  8. No invoice details are available

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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