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Case Worker: (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource) Error Attempting Auto-Assignment (Doc ID 468042.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Customer Support - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:

When attempting to use Task auto assignment while creating a Service Request from the Case Worker responsibility, the following error occurs:

ERROR:
nullNo resources found. Please try again.No resources found. Please try again.
API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource): Unable to automatically assign task owner. Reasons may include: - No service territory qualifies. - No preferred resources found in the service contract or Oracle Installed Base (depending on system profile "JTFAM: Resource Search Order") - Assigned resources indicate that they are not available. Please check setup or assign the task manually.The application could not automatically generate tasks for: Audit - Beverage Manufacturer. Please review the API error messages below and create the tasks manually: The application could not automatically assign an owner for task template: Finalize Audit Report. A task owner is mandatory.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Case Worker responsibility
2. Try to create an SR with task using autoassignment for Tasks
3. Receive the reported error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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