Case Worker: (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource) Error Attempting Auto-Assignment (Doc ID 468042.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Customer Support - Version 12.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2014***


Symptoms

-- Problem Statement:

When attempting to use Task auto assignment while creating a Service Request from the Case Worker responsibility, the following error occurs:

ERROR:
nullNo resources found. Please try again.No resources found. Please try again.
API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource): Unable to
automatically assign task owner. Reasons may include: - No service territory
qualifies. - No preferred resources found in the service contract or Oracle
Installed Base (depending on system profile "JTFAM: Resource Search Order") -
Assigned resources indicate that they are not available. Please check setup or
assign the task manually.The application could not automatically generate tasks
for: Audit - Beverage Manufacturer. Please review the API error messages below
and create the tasks manually: The application could not automatically assign
an owner for task template: Finalize Audit Report. A task owner is mandatory.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Case Worker responsibility
2. Try to create an SR with task using autoassignment for Tasks
3. Receive the reported error

Cause

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