One-to-One Fulfillment Requests Fail when Special Characters & < > " are Found in Document (Doc ID 468683.1)

Last updated on APRIL 20, 2013

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
Checked for relevance on 23-Mar-2012


Symptoms

When attempting to print documents that contain special characters (eg:  & <  "  ' ) using One-to-One Fulfillment, the fulfillment requests fail and the following error is reported in the jtffmctl.txt log file:

 

Steps
1. Print a document (eg Cover letters in Student Systems, Campaigns in Marketing etc) from any module that uses One-to-One Fulfillment for printing.

The concurrent request fails.

Cause

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